FAQs

If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

Our prices are based in USD. As Kawaii Citizens are based worldwide, the prices will be converted back and charged in USD. If you are using a credit card with any currency other than USD, there may be slight discrepancies between you're charged and what was displayed on our website due to differences in the conversion rate used by your credit card company. 


We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

IranLibyaNorth KoreaVenezuela

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances) 

Processing Time: 3-5 business days

Standard Shipping Time: 7-15 business days

Express Shipping Time: 3-5 business days

PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

Due to extremely high demand, the distance between countries, slow postal services, and shipping delays it can sometimes take up to 7 business days to process your order and up to 2 months for your delivery to arrive.

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 2-3 business days for tracking information to be available.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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